Your satisfaction is important to Highland Lakes Ammunition, LLC. If you need to return a product, we will make every reasonable effort to satisfy you.
All ammunition will ship United Parcel Service (UPS) ground.
Please see Highland Lakes Ammunition, LLC Terms and Conditions regarding where products can be shipped and ownership conveyance of all products purchased.
Product Shipping and Insurance
You have the option to purchase shipping insurance prior to the checkout process. UPS only insures each package for $100.00 and will not pay any more than that regardless if the package is damaged or lost, unless you purchase additional insurance from UPS. If you choose not to purchase the shipping insurance when you checkout you will have to file a claim with UPS and then you will only get $100.00 regardless of the amount of the product that is lost or damaged.
If you do purchase shipping insurance you will process your claim with UPS subject to the limits of insurance which you chose to purchase. Highland Lakes Ammunition, LLC does not insure, nor purchase insurance to cover your product purchase once it leaves our premises.
You can cancel any order after you have placed the order on the website up through the time Highland Lakes Ammunition, LLC begins packing your order. If you cancel the order after the packing process has begun you will be charged a 10% order cancellation processing fee (This fee is calculated on your total order amount, inclusive of all product cost, shipping, tax and insurance charges.). This fee is to cover the time and labor it takes to process an order. If you cancel an order and it has been shipped you will be charged a 20% restocking fee (This fee is calculated on your total order amount, inclusive of all product cost, shipping, tax and insurance charges.) plus the original insurance fee for purchase insurance and all shipping fees to intercept or return the package to Highland Lakes Ammunition, LLC.
All address information is entered by you at the time of placing an order, therefore, if you give us the wrong shipping address and the order has not been processed you can correct the address information and your order will be processed. If the order has been processed you will be given all shipping information supplied by you and given to UPS and it is your responsibility and you incur the costs associated with correcting the address and getting the package rerouted and delivered to the correct address. Please review the Terms and Conditions section to see when ownership of purchased products passes to purchaser.
If you refuse delivery for an order that you made you will be charged a 20% restocking fee (This fee is calculated on your total order amount, inclusive of all product cost, shipping, tax and insurance charges.) plus the original insurance fee for purchase insurance, plus all shipping fees to return the package to Highland Lakes Ammunition, LLC. You will receive a credit to your credit card of your total order amount for that order less the total of the restocking fee, original insurance fee and all return shipping fees.
Please contact Highland Lakes Ammunition, LLC to determine if any return of products you have ordered will be allowed.